HIMSS Executive Institute Leadership Live
Dallas, TX | May 14-15, 2018
Pamela DeSalvo Landis is vice president of information and analytics services at Atrium Health in Charlotte, North Carolina – a $9.2 billion integrated delivery network in the southeastern United States.
Ms. Landis is responsible for overseeing the strategy and implementation of all mobile, web, unified communication, engagement and collaborative technologies for patients, consumers, physicians and employees. Her team leads technology efforts around making it easier for patients and consumers to get access to healthcare services, particularly online and on the phone through voice, mobile, web, portal, and unified communication and collaborative tools. Her team also oversees the development and deployment of teammate-facing tools that enhance and extend the ease of work at Atrium. Her team operates a 24–7 operations service center, manages all field services in more than 900 locations, and optimizes tools for teammates, including Office 365 and other third-party tools.
Prior to joining Carolinas (now Atrium) in 2011, Ms. Landis led digital efforts at Henry Ford Health System in Detroit, Michigan. She also oversaw the implementation of electronic medical record, revenue cycle and quality systems for Henry Ford’s accountable care organization. She also has worked in public affairs at Johns Hopkins Medical Institutions, and she was a public affairs specialist in Washington, DC and a reporter for Gannett newspapers.
Ms. Landis is a graduate of Ohio University in Athens, Ohio and earned a master’s degree in health informatics from the University of Illinois at Chicago.
Listening to the Consumer – How Digital Brings Together the Phone, Alexa and Other Tools
It’s the Monday after the holiday and a snowstorm, and the call volume to your physician practice spikes. Calls are dropped, wait times are long, and patients are frustrated. You want to redirect patients to your website and app, but your agents don’t know that and don’t have the tools to divert.
There’s a better way.
Atrium Health is exploring how consumer product and e-commerce companies are changing the way people shop and select to inform how to build a world-class consumer experience that is connected and convenient. It’s more than just building a website, call center, app or Alexa skill; it’s about building a rational, connected experience.
Atrium will share how it has approached what it’s doing with these emerging technologies, what it has learned from them, and how it has applied design thinking linked to strategies to build and deploy tools to make healthcare easier to access and manage. Explore Atrium’s successes, failures and lessons learned, and hear how its assumptions were challenged and how it pivoted to meet the consumer need.